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  • OUR PARTY FAVOURS
  • FAQ
  • ABOUT US

Frequently asked questions

Is there a minimum or maximum amount of favours I can order?

No! You can order 1 or 1000! There is no minimum or limit. 

Why do you send an invoice for payment instead of having a cart/payment method on the website?

By sending an invoice for payment we are keeping our costs to run the website low which in turn keeps the price of our favours down. Everybody wins!

How quickly will my order be posted?

Once we receive full payment of your invoice we will post your order within 2 business days. 

Australia Posts standard delivery times are 2 -6 business days. This may change during peak seasons such as the Christmas period. 

Should we not be able to fulfil your order within 2 business you will be notified via email. 

How far in advance should I place my order?

We highly suggest placing your order no less than 2 weeks prior to the date you need the favours. This allows ample time for us to make and post your order and have it delivered by Australia Post. 

Do you refund for change of mind?

No, we will not provide a refund or credit for change of mind. Our favours are made to order and once posted we will not accept any returns or process any refunds.

All sales are final once we have posted your order. 

I received my order and some of the favours are damaged or broken. Will you replace them?

Should you receive your order and you find the favours are not usable due to damage, we will happily send out replacements within 24 hours of receiving photo proof of the damaged favour/s. 

Do you do customisation? i.e Custom personalised stickers or tags attached to your products.

No we do not offer customisation. This is another way we keep our prices so low. 

We do offer to place a standard transparent "Thank you" sticker on each of your favours at no additional charge should you request it. Please see "Our Party Favours" page to view an image of the sticker we offer. 

Do you offer postage outside of Australia?

No, we only post within Australia. 

Our Team

Our team at Mix and Match Party Favours is made up of experienced and dedicated individuals who are passionate about providing the best customer service possible. We are always available to answer any questions and help our customers find the perfect products for their party. We pride ourselves on our fast and reliable shipping.

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